Shipping information

Shipping Time

We try to ship all orders within 1-3 days (Monday to Friday) after placing the order, except on weekends.

The ship time of products with special processes will be extended to 7-14 days (it will be marked on the product details page).

Once the package has been shipped out, we will notify you with a tracking number. Please access your tracking number by clicking the  "View My Order" button within your confirmation email.

 

Shipping Fees：

Free shipping on orders over £40.00.

Orders from £0 to £39.99 shipping: £5.99

Shipping Area

Our delivery services are currently only available to locations within the continental UK. Where mailing is not supported, we will cancel your order and refund you in full.

 

Tracking Number

You will receive an email with a tracking number once your order is shipped, but sometimes due to weekends or holidays time that shipping tracking is not available after1-2 days.

If you do not receive the delivery email, please log in to check the order or email us.

 

Email: contact@uk-orthowear.com


Cancel / Change Order

If you need to cancel an order you have already placed, please email us with your order number or user name. Then we can find your order quickly.Order cancellations/changes must be made within 12 hours from order placement. We will do our best to accommodate your needs.

 

Freight & Customs Fee

We usually send it with FEDEX.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that we may ship orders to you in one or more packages, and customs fees may be charged when they arrive in your country/region.

 
Delivery Time

United Kingdom：10-15 Calendar Days

 

Wrong Address

It is the responsibility of the buyer to make sure that the shipping address entered is correct. So when the item is lost or returned back due to an incorrect shipping address. We are not responsible for it.

 

 

Contact us

We will do our best to speed up processing and shipping time, please contact our customer service specialist immediately at if you have any questions.

Email: contact@uk-orthowear.com